Frequently asked questions
Everything you need to know about CashSentinel and the questions we hear most often.
Security and fraud
Protect yourself from scam attempts and spot fake messages.
Account and licences
Understand how the dedicated account works, the funds and the compliance checks.
CashSentinel Auto offer
Secure automotive transactions and the related payment flows.
CashSentinel Renovation offer
Secure payments related to building and renovation work.
Security and fraud
Protect yourself from scam attempts and spot fake messages.
Phishing is a scam or information-theft technique that invites you, through links and under the pretext of security reasons, to log in to a bank website, an online payment account or a retail website. The links actually take you to a pirate website, which may be a copy of the official site.
Most of these invitations to fraudulent websites arrive by e-mail, following an initial contact on classified ad websites. To tell whether the e-mail you received is a phishing attack, analyse it carefully.
- The other person insists that you log in to a website they guarantee to be secure and beneficial for all of you.
- The website they mention comes with a hidden URL so that you just have to click on it (and therefore do not spot the deception).
- The website you are redirected to has a different domain name from the official site; for example cashsantinel.com instead of cashsentinel.com, or micosoft.com instead of microsoft.com.
- The e-mail may also look like a password renewal e-mail, in order to steal your login details. No secure website will ever ask for your login details by e-mail.
Contact the company's customer support or fraud department so that they can identify the attack and neutralise it. You will find the company's official website by using a search engine such as Google.
If you have been the victim of an attack and have already sent money, contact your bank immediately and file a complaint with the police.
For any information about a phishing attack on the CashSentinel website, please contact our customer service by e-mail at: support@cashsentinel.com.
Stay vigilant online
We invite our visitors to be vigilant about phishing and online scams. Fraudsters usually try to pass themselves off as reputable institutions such as banks or payment institutions like CashSentinel. We recommend that you familiarise yourself with the following guidelines when dealing with financial or online payment institutions. Advice is available, for example, in the practical guides of the DGCCRF (French consumer protection authority).
The only official CashSentinel website is cashsentinel.com.
The CashSentinel website uses the HTTPS protocol and a certificate that allows you to verify the site's authenticity. The padlock must therefore always be visible in your address bar, and the address must end exactly with “cashsentinel.com”, whatever page you are visiting.
Keep in mind that anyone (including a scammer) can easily create a domain whose name and content look exactly like a legitimate one. Be particularly vigilant and do not click on any link sent by a potential seller or buyer, or allegedly sent by CashSentinel by SMS.
We never send links.
If you receive an e-mail allegedly from CashSentinel: do not click on any link and do not open any document. CashSentinel never sends e-mails or any other unsolicited communication. You must register yourself on the CashSentinel website to use the service.
CashSentinel never sends unsolicited e-mails or any other unsolicited communication to consumers.
CashSentinel never asks for information about your account by e-mail, SMS or phone.
If a potential buyer or seller sends you an e-mail with an alleged link to CashSentinel, do not click on it. Go to the CashSentinel website by looking us up with your search engine.
CashSentinel only communicates its bank details via the cashsentinel.com website, once your account has been validated and your contract accepted on our platform.
CashSentinel never sends payment information, contracts, links or any other information or request by e-mail or SMS.
The information below can help you check that you have the correct bank details (IBAN) to fund your CashSentinel account.
For France:
An account starting with FR76 and ending with 4992, held by BNP Paribas (BNPAFRPPXXX). Transfers must be made to CashSentinel France SAS, 21 place de la République, 75003 Paris, France.
Personal named accounts, starting with FR76 1744 8000 0645 6XXX XXXX XXX, held by our payment institution OKALI (SFPEFRP2XXX). Transfers must be made in your own name and address.
For Switzerland and cross-border transactions:
An account starting with CH80 and ending with 3700, held by Swissquote Bank (SWQBCHZZXXX). Transfers must be made to CashSentinel SA, Rue Etraz 4, 1003 Lausanne, Switzerland.
For automotive transactions, CashSentinel uses no other account, in any other country.
Do not hesitate to contact us if you have doubts about the legitimacy of a seller or a website, via the secure messaging available from your account on cashsentinel.com or by phone. There is no need to call us, however, if you have received an e-mail in our name: we never send e-mails! It is therefore not legitimate in any case.
The Holder may not use the Solution to collect the sale price of goods and/or services related to activities:
- Contrary to public order, the law or public morality;
- Carrying out transactions for goods or services other than those provided for in Article 6 of the End Customer CCSP;
- Whose nature is directly or indirectly insulting, defamatory, racist, xenophobic, homophobic, revisionist or harmful to the honour or reputation of others;
- Directly or indirectly inciting discrimination against, or hatred of, a person or group of people on the grounds of their origin, sexual orientation, or membership or non-membership of a particular ethnic group, nation or religion;
- Threatening a person or group of people;
- Of a zoophile or paedophile nature, or offering or inciting prostitution or escort services;
- Of a urological or scatological nature, or trading in or inciting trade in elements and products of the human body;
- Degrading or undermining the human person, their dignity or their integrity;
- Inciting the commission of an offence, a crime or an act of terrorism, or glorifying war crimes or crimes against humanity;
- Inciting suicide;
- Appealing to public generosity or public donations;
- Offering or proposing online gambling and betting services not authorised by regulations, or gaming services prohibited by regulations, which would require a financial sacrifice from the player and could suggest the hope of a gain of any kind;
- Enabling third parties to obtain, directly or indirectly, i) software modified or distributed without authorisation or licence, ii) software serial numbers obtained without authorisation, iii) software enabling intrusion into computer, telecommunication and automated data processing systems, iv) viruses and other logic bombs;
- Enabling third parties to obtain, directly or indirectly, illicit substances or products;
- That would violate the privacy of correspondence;
- That would be confidential under a legislative measure or legal act (in particular, internal or privileged information, information constituting insider trading or covered by professional secrecy);
- That would fall within the category of event services prohibited by competition authorities.
This list is not exhaustive and may change in line with the regulations applicable to the Services.
The Holder also undertakes not to:
- Try to use the CashSentinel service for a transaction with people residing in a country not supported by the CashSentinel service;
- Provide false, inaccurate or misleading information;
- Refuse to cooperate in an investigation or to provide confirmation of their identity or of any information provided;
- Use a proxy to remain anonymous;
- Use the service in a way that generates, or risks generating, disputes, claims, cancellations, chargebacks, fees, fines, penalties and other liabilities for CashSentinel, a user, a third party or yourself;
- Disclose or distribute another user's information to a third party, or use that information for marketing purposes without the user's express consent;
- Transmit viruses, Trojan horses, worms or any other computer program that could damage, interfere with, surreptitiously intercept or expropriate any system, data or other personal information;
- Use any robot, spider, other automatic device or manual process to monitor or copy the CashSentinel Site without CashSentinel's prior written permission;
- Copy, reproduce, communicate to a third party, alter, modify, create derivative works from or publicly display any content of the CashSentinel Site without CashSentinel's prior written consent.
Account and licences
Understand how the dedicated account works, the funds and the compliance checks.
CashSentinel Auto offer
Secure automotive transactions and the related payment flows.
CashSentinel Renovation offer
Secure payments related to building and renovation work.
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